Refund policy

 

We understand that sometimes an item just doesn’t work out as you have hoped. To initiate a return, please email us within 3 days of the date your order was delivered. Once we have been notified, return must be postmarked within 5 days. *****Pick up orders must be returned to our location within 5 days. There will be a 15% restocking fee on all returns.  Only issued store credit only-NO REFUNDS. You will recieve an email with your store credit amount and we will keep track of that on our end for your future purchases. Original shipping charges are non-refundable & you are responsible for the return shipping fees. 

The item must be in new, original condition with tags attached (if applicable), unwashed, unworn, and odor free (smoke, perfume, pet hair, makeup, deodorant, etc)

No Returns allowed on the following:

ALL discounted merchandise, jewelry, headwear, eyewear, cami tanks, leggings, candles, bralettes, swimwear, gift cards, and ALL seasonal items are considered Final Sales and cannot be returned. 

We reserve the right to reject any returned item. If item is recieved after the return timeframe or shows any signs of wear as stated above, the return will not be accepted. We will reach out to you and a reshipping fee will be required to ship the package back to you.

 

EXCHANGES

Due to our limited in-stock inventory, we currently do not offer exchanges.

 

INCORRECT/DEFECTIVE ITEMS

When your package has arrived, please inspect your items ASAP. If you received an incorrect item (size, color, etc) or you feel an item is defective, please contact us within 48 hours by emailing us at tripicityboutique@gmail.com. NO EXCEPTION WILL BE MADE-same return policy applies as stated above. We will not accept defective claims on items that show signs of wear, been washed or tag(s) removed(if applicable)  NO EXECPTIONS WILL BE MADE. 

 

Please don't hestitate to reach out to us with any questions or concerns at triplicityboutique@gmail.com. 

*Return Policy is subject to change**